FAQs

FAQ

FAQs

WILL MY PRACTITIONER CALL ME OR DO I MAKE THE VIDEO CALL?

At the time of your consultation, click the link on your email appointment reminder to take you to our video consulting system to start your face-to-face consultation.

There is no need for software or downloads, all you need is a mobile phone, tablet or PC. If you have arranged for a phone call you will receive a step by step guide for your secure connection.

What is the preferred method of contact?

A video consultation is preferred over a phone consultation because it’s easier to connect and build a rapport when you see your practitioner and the practitioner can see you, just like a traditional consultation.

What can I expect from the consultation?

For your initial consultation, your practitioner will begin with learning about your lifestyle, dietary habits and conditions (if any). During the consultation, your practitioner might share any relevant resources and your treatment plan will follow shortly after. Follow up consultations are designed to assess your progress and reassess any steps needed to achieve your best outcome.

HOW DO I CHOOSE A PRACTITIONER?

Our team takes a holistic, personalised approach to your health and can offer a wide range of specialties from weight management to gut health, food intolerances, pregnancy and sports nutrition.

Naturopaths and nutritionists both utilise evidence-based nutrition to help people improve their health. Naturopaths also integrate the principles of herbal medicine to treat their clients.

Nutritionists and Dietitians are trained to give dietary advice for a range of different health conditions and provide a specific diet plan for each client to address their goals.

If you need more help deciding please contact our practice manager.

DOES EACH PRACTITIONER CHARGE THE SAME AMOUNT?

Yes, for initial consultations, there is a set fee of $170AUD (regardless of who you book with).

For follow up consultations, there is a set a fee of $105AUD per consult.

ARE THERE ANY DOCUMENTS I NEED TO BRING TO FOR MY CONSULTATION?

If you have any recent blood test results, which might be relevant to your condition, they will be useful during the consultation. However, if you do not have access to them, the consultation can still go ahead. There is nothing else you need to bring.

WHAT HAPPENS IF I MISS THE CALL FOR MY CONSULTATION?

If you miss the first call, your practitioner will call you again after five minutes. If you miss the second call, it will be considered a cancellation and will result in the full fee being charged.

CANCELLATION POLICY

We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost. Any cancellations made within the 24-hour period to the time of the booked appointment will result in a 100% cancelled booking fee.

TESTING AND SUPPLEMENTS

Laboratory tests and assessments are a vital part of consultations as they help to determine problem areas, identify nutritional deficiencies, gauge inflammation levels and monitor your progress.

All laboratory tests, except blood tests, can be performed at home with test kits posted to you anywhere in Australia. Blood test referrals can be obtained through either your GP or general pathology companies present in your area.

HEALTHY CHEF PRACTITIONER AREAS OF SPECIALITY

Whilst our practitioners are able to treat a wide range of conditions many specialise in specific areas such as:

Depression and Anxiety
Detoxification
Diabetes/Insulin Resistance
Emotional Eating
Fatigue
Food allergies & Intolerances
Fertility and Pregnancy
Gut and Digestive Health
Healthy Aging
Healthy Weight Loss and Weight Gain
Inflammatory Conditions
Menopause
Paediatric Naturopathy
Prenatal and Postnatal Nutrition
Sports Nutrition
Trauma and Stress
Thyroid Conditions
Weight Management
Women’s Hormonal Imbalances


If you require more assistance please contact the practice manager.

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